FAQ | Our Outdoor Gear
Frequently Asked Questions (FAQ)
Ordering & Shipping
How long will my order take to arrive?
Most orders are processed and shipped within 2-5 business days. Depending on your location, shipping typically takes an additional 5-10 business days.
How much does shipping cost?
Shipping on all our items is included in your cost of purchase.
Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number.
Are the tents waterproof?
Yes, all our tents are designed to withstand various weather conditions, including rain. They have been waterproof-treated for your comfort and safety.
How long does a canvas bell tent take to setup?
Most bell tents take about 20-25 minutes to setup solo. If you have help this time is reduced by quite a bit!
Do the tents come with a warranty?
Yes, most our tents come with a 1-year warranty against manufacturing defects but this varies by manufacturer. Please contact firstname.lastname@example.org with any specific questions you might have.
What sizes are available for the tents?
We have a wide range of tent sizes, suitable for solo camping trips to large family outings. Please refer to the product description for specific dimensions.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund. Please note that the product must be unused and in its original packaging.
How do I return an item?
To return an item, please contact our customer service team who will guide you through the process. We can be reached at email@example.com.
How can I contact you?
For any questions or concerns, you can reach us by email at firstname.lastname@example.org, or call us at (971) 345-4432. We're here to help!